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  1. #1
    VXRed
    Join Date
    22nd September 2016
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    117

    Default Refund on used car part

    Bought a used power steering pump online, came with a 6 month warranty.

    Got garage to fit it, 2 miles later the power steering fails, took back to garage who checked it over and said it was the pump that had failed.

    Have asked garage for refund, their answer was that legally they only have to replace the part and not refund it. Have looked online to try and find out where I stand but hard to find any clear info on this.

    Iíve ordered a brand new pump instead now so a replacement pump is of no use to me. Iíve said this and said I just want a refund but they refuse to agree to one.

    Any help on this would be great?
    Thanks

  2. #2
    VXR Adam"san" w20adm's Avatar
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    23rd June 2010
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    16,668

    Default

    Just threaten them with trading standards.
    W20 ADM's led Lighting shop, see link below for details
    http://www.vxronline.co.uk/forum/sho...-lighting-shop

  3. #3
    VXR Nothing comes close IanJ's Avatar
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    18th February 2007
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    51,497

    Default

    Quote Originally Posted by w20adm View Post
    Just threaten them with trading standards.

    A used part, which has failed and they've offered a replacement - I'm not sure that's as clear cut as just mentioning trading standards to be fair.

    Astra

  4. #4
    VXR Adam"san" w20adm's Avatar
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    23rd June 2010
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    It should be at the customers discretion though whether they want the replacement or a refund. It's just good customer service.
    W20 ADM's led Lighting shop, see link below for details
    http://www.vxronline.co.uk/forum/sho...-lighting-shop

  5. #5
    VXRacing ahead vxrmjp's Avatar
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    6th May 2017
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    701

    Default

    Used items are certainly a grey area, especially with cars!
    Firstly, the part was purchased with the warranty, normally, it's reasonable to allow the supplier to remedy the situation. The grounds of 'right to reject' are usually only clear with new items. Even then, it needs to be done very quickly.
    However, the part was sold as serviceable, which clearly, it wasn't.
    You would probably be better arguing the point this way, threatening legal action, even issue it. Most of the time, the supplier will settle beforehand. But, I would think carefully before seeing any action to court, it can be a costly process, even doing it yourself.
    SAVE THE VXR AND STOP BUYING SUV TOSH!

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