Avoid Chris Knott Insurance!!

[Cerberus]

OK time to vent some frustration!

We had a small accident on April 29th in the astra which was not our fault , we notified our insurance broker (the above mentioned Chris Knott) within 2 hours of the accident.

We were passed to the claims dept and supplied all the details we had and statements inc witness details . After this we were told to await a call from Road Assist regarding further action . We didnt hear from them that day and put it down to them closing early , then no call the next day , or the next and so on.

We again contacted Chris Knott early in June as we had received no communication whatsoever and were told that Road Assist had either misplaced the paperwork or "forgotten" to contact us . Again we waited for them to contact us.

Having heard nothing by early July we contacted them again only to be told as we hadnt supplied the reg number of the person who backed into us they couldnt proceed , we were asked if we could get the reg number for them (dont see why they would need us to do that when we supplied them with the other parties name , address and policy number) .

So now late in July enough is enough , who thinks I should contact the Financial Ombudsman Service ??

Chris Knott was only £17 cheaper than our renewal notice from Elephant last year so in hindsight I rue not paying the extra £17

[Thorpy]

Not really good enough if you ask me, would be nice if they kept you in the loophole.

would have been nice if you had the number plate but surely that shouldnt stop them?

[Cerberus]

no it shouldnt , my cousin works for Aviva as a company trainer . She said a reg number isnt really required since we supplied the other parties policy number .

Fair enough we forgot to take note of her reg in the frustration of the accident , but they have been happy to take our monthly premium every month without fail and we have seen no support for this premium.

Considdering asking for a refund of our premium paid so far and going elsewhere!

[VXR PAUL]

not good enough i say...time for a change ! glad they were not the best qoute i got !

[davyw45]

thats not good, but i've been with them for a while but have not had to claim...hopefully if the worst came and had to i would get better service than that. hope you get sorted soon.

[Cerberus]

thats not good, but i've been with them for a while but have not had to claim...hopefully if the worst came and had to i would get better service than that. hope you get sorted soon.

I hope so too.

Just goes to prove cheaper isnt always better!

[MartyyVXR]

Thats shocking mate. just change your insurance man.

[davyw45]

not for £17 mate...if it was a large ammount i would. hopefully they wake up and get a move on.
a woman hit me once and i put her details to insurance but since she did not tell hers they said i could not claim....took a while but i got sorted.

[mattiepkr1984]

just gone with green light insurance seem ok they quoted £80 cheaper with modifications plus more than dont cover modifications result

[Cobers VXR]

Yea Chris knot have gone down hill massively in my opinion, if I was you go straight to the financial Ombudsman

[MattHVXR]

And where is Tim from Chris Knott on here.
Nowhere to be seen which is quite a worry.

[BO55 VXR]

And where is Tim from Chris Knott on here.
Nowhere to be seen which is quite a worry.

^^^ What he said!!

[smokinvxr]

hope u get sorted m8 if not i'll be switching to someone else when mines up.

[Astra VXR Damo]

thats well shocking, hope it gets sorted but i cant see it my self, i think your guna end up paying out your self..

whats the damage on your car buddy????

if i was you id change insurence companys

[vxr-bandit]

Yea I'd be looking further into the matter Andy, this is shocking and I now know who to avoid when renewing my insurance, seems they only want you money,
Can't believe its took 2 months and still no where forward, maybe Tim will come and explain but I seriously doubt it