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Rarely do i publicly slate a company, but Perry's in Preston need to sort their staff's attitude out and maybe train them a little better in the services they provide.
I contacted Perry's as they are listed here http://www.skimmydiscs.co.uk/ to skim my discs. After a conversation with a member of staff on the telephone last week, i booked my car in for this morning at 8:30. I had explained my discs were not standard and told them the size ect, the guy said 'yeah yeah dont worry we know what we're doing...'
I booked half a day off work and a cost of £20 in juice.
I rolled up nice and prompt at 8:20am signed in, and was told (by a snot nose kid) to wait as it was only in for 8:30 am
I told him i would like to speak to the mechanic to explain about replacing the shims correctly ect.
At 8:45am a guy turns up and i go outside to show him ect (he looked a little nervous and out his depth). I then sit and wait for a further 30 mins. The the snot nose kid shouts me over, the convo went like this:
Sorry we cant do your brakes
Why?
Well what if we damage them?
why would you damage them?
They have grooves in them.
So what?
Look we are not going to do them ok?
So why are you linked on a web site that says you do?
We do discs but normal ones, not yours.
The guy who's sitting next to you told me on the phone its no problem.
Sorry sir i dont recall out conversation
So i booked time off work ect???
Not my problem, here's your keys...
It may have translated as sounding like something and nothing but, i was made to look stupid and that it was all my fault, how i kept my cool i will never know.
NEVER will Perry's get another penny off me!
I contacted Perry's as they are listed here http://www.skimmydiscs.co.uk/ to skim my discs. After a conversation with a member of staff on the telephone last week, i booked my car in for this morning at 8:30. I had explained my discs were not standard and told them the size ect, the guy said 'yeah yeah dont worry we know what we're doing...'
I booked half a day off work and a cost of £20 in juice.
I rolled up nice and prompt at 8:20am signed in, and was told (by a snot nose kid) to wait as it was only in for 8:30 am
I told him i would like to speak to the mechanic to explain about replacing the shims correctly ect.At 8:45am a guy turns up and i go outside to show him ect (he looked a little nervous and out his depth). I then sit and wait for a further 30 mins. The the snot nose kid shouts me over, the convo went like this:
Sorry we cant do your brakes
Why?
Well what if we damage them?
why would you damage them?
They have grooves in them.
So what?
Look we are not going to do them ok?
So why are you linked on a web site that says you do?
We do discs but normal ones, not yours.
The guy who's sitting next to you told me on the phone its no problem.
Sorry sir i dont recall out conversation
So i booked time off work ect???
Not my problem, here's your keys...
It may have translated as sounding like something and nothing but, i was made to look stupid and that it was all my fault, how i kept my cool i will never know.
NEVER will Perry's get another penny off me!
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