virus

[jigger]

guys need urgent help wife opened a email on her laptop and there was one of those virusus attached that takes over everything telling you to buy vista anti virus as you have 27 threats etc ..i cant do any searching as it keeps coming up and when i do a scan its coming back clear how can i get rid of this without formattin as i dont want to lose what i have on it...

[Liam]

guys need urgent help wife opened a email on her laptop and there was one of those virusus attached that takes over everything telling you to buy vista anti virus as you have 27 threats etc ..i cant do any searching as it keeps coming up and when i do a scan its coming back clear how can i get rid of this without formattin as i dont want to lose what i have on it...

Restart the computer/laptop and go into safe mode, then do a system restore to a couple of days before. Job done

[jigger]

thx m8 will try that now see if it works

[Black Knight]

defo the system restore danny that should solve it mate. txt on it's way too.

[worky]

I would not trust a system restore to remove the virus, system restore the registry but will leave the files behind that caused the infection.

I suggest running a reputable antivirus scan of your machine and following the removal steps.

I would also download and scan with malwarebytes to supplement the AV software.

[jigger]

ive done a full scan it comes back fine....

[worky]

What are you scanning with?

[joeh]

such a lucky bloke lately.................anything else

[jigger]

such a lucky bloke lately.................anything else

yep 4 hours in casualty last night with a bit of metal in my eye lol....

[jigger]

What are you scanning with?

mcafee

[Liam]

I would not trust a system restore to remove the virus, system restore the registry but will leave the files behind that caused the infection.

I suggest running a reputable antivirus scan of your machine and following the removal steps.

I would also download and scan with malwarebytes to supplement the AV software.

He'll be fine, restore to a couple of days and do a Virus scan and job done he'll be fine

[worky]

He'll be fine, restore to a couple of days and do a Virus scan and job done he'll be fine

System restore doesn't remove files though it will repair/replace corrupted monitored program files. Viruses generally hide themselves under areas which will not be affected by System restores. If an application is installed then yep system restore will remove the program reference and the uninstall hive but won't remove the actual files.

OP I would suggest downloading and running the following tool.

http://www.malwarebytes.org/

The free product will suffice

[Black Knight]

System restore doesn't remove files though it will repair/replace corrupted monitored program files. Viruses generally hide themselves under areas which will not be affected by System restores. If an application is installed then yep system restore will remove the program reference and the uninstall hive but won't remove the actual files.

OP I would suggest downloading and running the following tool.

http://www.malwarebytes.org/

The free product will suffice

great wee program gareth, i use this all the time just mind and keep updating it

[worky]

great wee program gareth, i used that all the time just mind and keep updating it

Agreed, simple but effective. I often test quite a few AV products due to the line of work I am in and its surprising the things some of the top vendors miss.

[jigger]

thx guys seems to have worked so far......